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Customer Services & Support  

CTMS provide product training for for both on and offsite for end users to gain an invaluable insight into how best to use the tools and to know how to fine tune the product to their needs.

 

Customer Training:

CTMS support offers its customers a number of services to log a support issue:

  1.  Via sending a mail to esupport@ctms‐uk.com
  2.  Via telephone 0845 130 4544
  3.  Send Support Request from Website (customer Services)

In the following sections of this document detailed information can be found on how to log a support issue with the above services as well as how to update it.

CTMS support is available Monday to Friday 9:00a.m. – 5.30p.m.

Esupport is available to log calls 24 hours a day

Logging a new call via email (E-Support)

To log a NEW call via our E‐Support service send an email to esupport@ctms-uk.com
Your email should detail your problem/issue and also include the version of the software, any screenshots and a detailed description of the issue along with any other information that may be useful.
The more information that you provide the more accurate and speedier our response.

 

Logging a new call via Telephone

You can log calls via the telephone, (0845 130 4544), please make sure you have the relevant information to hand.

Our preferred method of contact is through email – in this way, a more detailed description of the incident is captured. Also screenshots and files can be attached.

 

Updating a call via Telephone

You can get an update on calls via the telephone, (0845 130 4544) ‐ please make
sure you have your call reference number.

 

 



 

Support Request

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